Golisimo Privacy Policy

At Golisimo, we are committed to protecting your personal data and respecting your privacy while you enjoy our casino and sportsbook services. This Privacy Policy explains how we collect, use, store and protect your information when you visit golisimo.com or use our platform. We at Golisimo take data protection seriously, and we encourage you to read this document carefully so you understand your rights and our obligations.

Who We Are

Golisimo is operated by Stellar Ltd., registered in Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of the Comoros, and licensed under the Anjouan Gaming Authority, master licence No. ALSI-202411077-FI2. We are part of the Casolinia Group network. Throughout this policy, "we", "our" and "us" refer to Stellar Ltd. and the Golisimo brand.

Information We Collect

When you register a Golisimo account, we collect personal information necessary to verify your identity and provide our services. Our Golisimo platform gathers this data directly from you and automatically during your use of the site.

• We collect registration details such as your name, date of birth, address, email address and phone number
• We gather payment information when you make a deposit or request a withdrawal, including card details, cryptocurrency wallet addresses, or bank account information
• We record your gaming activity, including bets placed, games played, deposits and withdrawals
• We track technical data such as your IP address, device type, browser type and operating system
• We may collect verification documents, including certified ID, proof of residence and proof of ownership of payment methods
• We log your communications with our customer support team

How We Use Your Information

Here at Golisimo, we use your personal data for several legitimate purposes connected to providing a safe and compliant gambling experience.

• We use your information to verify your identity and comply with anti-money laundering regulations
• We process your data to manage deposits, withdrawals and bonus eligibility
• We analyze your gaming activity to detect fraud, duplicate accounts and problem gambling patterns
• We send you promotional offers, such as our welcome bonus or reload bonuses, where you have consented to receive marketing communications
• We use cookies and similar technologies to improve site performance and personalize your experience
• Our team may contact you by phone, email or live chat to resolve account or verification issues

Legal Basis for Processing

At Golisimo, we process your data based on several legal grounds, including the performance of our contract with you, our legitimate business interests, compliance with legal obligations under our gaming licence, and, where applicable, your consent. Our Golisimo legal team ensures that all processing activities align with these principles.

Sharing Your Information

We do not sell your personal data to third parties. However, we at Golisimo may share your information with trusted partners where necessary to operate our services.

• We share data with payment providers to process your deposits and withdrawals
• We work with identity verification companies to confirm your age and residency
• We may disclose information to regulatory authorities, including the Anjouan Gaming Authority, when legally required
• We share data with game providers such as Novomatic, Pragmatic Play, NetEnt and others to deliver gameplay and track jackpot eligibility
• We may share information with fraud prevention and law enforcement agencies when necessary

Cookies and Tracking Technologies

Our Golisimo website uses cookies to remember your preferences, keep you logged in, and analyze how you interact with our games and promotions. You can manage cookie settings through your browser, although disabling certain cookies may limit some site features. We at Golisimo also use analytics tools to understand traffic patterns and improve our Golisimo platform.

Data Retention

We retain your personal data for as long as your account remains active, and for a period afterward as required by applicable gambling regulations and anti-money laundering laws. If your account becomes inactive for 180 days, you may incur an administration fee as outlined in our Terms and Conditions, but your data will still be retained according to our legal obligations.

Data Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, loss or misuse. Our Golisimo servers use encryption protocols, and access to your personal data is restricted to authorized staff members who need it to perform their duties. Despite these measures, no online transmission method is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Because Golisimo serves players across multiple countries, including the United Kingdom, Germany, Canada, Australia and others, your data may be transferred and processed outside your country of residence. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at Golisimo respect these rights and will respond to your requests promptly.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent
• You may lodge a complaint with a relevant data protection authority

One Account Policy

Our terms require that you maintain only one account per person, household, address, telephone number, email and IP address. If we detect duplicate accounts, we will close them, void any actions taken, cancel promotions and forfeit winnings. This policy helps us protect both our platform and our players from fraud.

Restricted Jurisdictions

We do not permit residents of certain countries to open accounts or deposit funds with us, including the United Kingdom, United States, Russia and several others listed in our Terms and Conditions. You confirm, when registering, that you are not a resident of any restricted jurisdiction, and we at Golisimo reserve the right to verify this information at any time.

Children's Privacy

Golisimo services are intended strictly for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we will take immediate action to delete any such data if discovered.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our Golisimo platform after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, please contact our support team at [email protected]. Our live chat is available 24/7, and we are happy to assist you with any privacy-related inquiries regarding your Golisimo account.