Golisimo Terms and Conditions

Welcome to Golisimo Casino. These Terms and Conditions govern your access to and use of our website, our casino games, our sportsbook and all related services. By creating an account, we consider that you have read, understood and accepted these terms in full. If you do not agree with any part of this document, we ask that you do not register an account or use our services.

Who We Are

Golisimo Casino is operated by Stellar Ltd., registered at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of the Comoros, and forms part of the Casolinia Group network. We operate under the Anjouan Gaming Authority, holding master licence No. ALSI-202411077-FI2. Our licence allows us to offer casino games and sports betting to players in a number of approved markets, including the United Kingdom, Germany, Austria, Switzerland, Spain, Italy, Belgium, the Netherlands, Finland, Norway, Poland, Hungary, Czech Republic, Slovakia, Slovenia, Croatia, Canada, Australia, New Zealand, the United Arab Emirates and Kuwait.

At Golisimo, we do not accept registrations or deposits from residents of certain restricted countries, including Afghanistan, Armenia, Belarus, Bulgaria, China, Cyprus, Denmark, Estonia, Iran, Iraq, Israel, Lithuania, Malta, Romania, Russia, Sweden, Ukraine (including Crimea), the United Kingdom and the United States of America, among others. Our list of restrictions may change, and individual game providers may apply their own additional blocks from time to time.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to open an account with us. We at Golisimo require accurate and truthful information at registration, including your legal name, date of birth, address and contact details. You agree that we may verify this information at any stage, including after a withdrawal request.

• You may hold only one account per person, household, address, telephone number, e-mail address and IP address.
• We reserve the right to close duplicate accounts, void their actions, cancel promotions and forfeit winnings associated with them.
• You confirm that you are not a resident of any restricted jurisdiction listed in our terms.
• You are responsible for keeping your login credentials confidential and for all activity carried out through your account.

Deposits and Currencies

Our Golisimo platform supports a wide range of currencies, including EUR, USD, CAD, AUD, NZD, CHF, CZK, HUF, NOK and PLN, as well as cryptocurrencies such as BTC, ETH, LTC, DOGE, XRP, ADA, SOL, TRX, BNB, USDT and USDC. Minimum deposits begin at 10 EUR or the equivalent in our Euro version, and at amounts such as 10 CAD via Interac in our Canadian version, depending on the payment method chosen. We offer deposit methods including PlayID, Interac, Visa, Mastercard, Pay By Card, Paysafecard, Revolut, bank transfer, RPDT, NTLR, MiFinity and a broad selection of cryptocurrencies.

The availability of certain payment methods and their specific limits can vary depending on your country and chosen currency. We display the relevant options and limits on our payments page once your account currency has been selected.

Withdrawals

We at Golisimo Casino process withdrawal requests through our finance department within 3 business days of the request, and within 3 business days of your previous payout. Our agents work Monday to Friday, 06:00 to 17:00 GMT. You may hold a maximum of 3 pending withdrawal requests at any time.

Withdrawal limits depend on your VIP level, assessed over the 90 calendar days preceding your request, based on the ratio between your deposits, withdrawals and bonuses received. In EUR, limits range from 500 per day and 7,000 per month at level 1, up to 1,500 per day and 20,000 per month at level 5. In CAD, limits range from 750 per day and 10,500 per month at level 1, up to 2,300 per day and 30,000 per month at level 5. A month without any bets will return your account to the lowest level.

A minimum rollover of x1 of your deposit is required before any withdrawal. Where total bets remain below the deposit amount, we may cancel winnings and charge a commission of 10% (minimum 0.75 CAD) of your last deposit, rising to 15% if your account was funded by bank card or bank transfer. Our Golisimo Casino cashout times vary: crypto withdrawals typically complete within minutes to a few hours, e-wallets within 0-24 hours, cards and Interac within 1-3 business days, and bank transfers within up to 5 business days.

Verification Requirements

Before releasing a withdrawal, we may request certified identification, proof of residence, proof of ownership and transaction history for the payment methods used, including bank or card statements. We may also require phone verification or face verification. You must supply these documents within 30 days of our request; failure to do so may result in withheld payment and suspension or permanent closure of your account. Verification typically takes up to 10 days once we receive a complete response.

Inactive Accounts

If you do not log in for 180 consecutive days, we will apply an administration fee of 7.50 CAD per month, or your entire remaining balance if it is lower than that amount. Should you choose to close your account while holding a positive balance or pending withdrawal requests, those funds will be voided.

Bonuses and Promotions

Our Golisimo welcome package is offered over four deposits, available separately for casino and sportsbook, in fiat or crypto. At registration, you choose one of four options: casino 300%, sportsbook 100%, casino crypto 200% or sportsbook crypto 100%. In our Euro version, the casino package offers up to 300% and 300 free spins across four qualifying deposits of at least 20 EUR each; our Canadian version offers up to 300% and 300 free spins with a minimum deposit of 30 CAD per step.

This welcome offer is reserved for new customers only and must be claimed before placing any bets with the qualifying deposit. Wagering requirements are set at 35 times the deposit plus bonus amount, and 40 times any free spin winnings, to be completed within 10 days of activation. Any active casino bonus must be completed before free spins can be used. The maximum bet permitted while a bonus is active is 100 EUR or 150 CAD, and the maximum release from a bonus is capped at 10 times the initial bonus amount.

Deposits made via Neteller or Skrill do not qualify for this offer. Requesting a withdrawal before claiming, or after activating, the bonus will void your eligibility, and cancelling an active bonus voids the entire casino bonus balance. We at Golisimo also provide a Weekly Reload Bonus, Weekend Reload Bonus, Daily Cashback, Live Cashback, and a range of crypto-specific reload offers, along with sportsbook promotions such as Early Payout, Accumulator Boost and risk-free Bet Builder bets. Full terms for each promotion are published on our promotions page and may be updated periodically.

Our VIP Programme

Our VIP programme consists of five levels, entered automatically based on your activity. Each level raises your daily and monthly withdrawal limits and unlocks additional benefits. From level 3, you receive personalised offers, higher withdrawal limits and cashback; from level 4, you are also assigned a personal VIP manager. Levels 1 and 2 include access to on-site promotions and our 24/7 live chat support.

Game Library and Fair Play

We at Golisimo Casino offer over 13,200 games in total, including more than 12,000 slots, 680+ jackpot games and 556 live dealer tables spanning blackjack, roulette, baccarat, dice, poker and game shows. Our games are supplied by 124 providers, including Novomatic, Microgaming, Playtech, Pragmatic Play, NetEnt, Play'n GO and many others, alongside live providers such as Pragmatic Play Live, Evolution-style studios, Ezugi and Vivo Gaming. We make reasonable efforts to ensure fair and transparent gameplay across our entire library, including our progressive jackpot networks such as WonderPot, Dream Drop and WowPot.

Responsible Gambling

We encourage all players to gamble responsibly and provide tools such as deposit limits, self-exclusion and account closure options. If you feel that your gambling is becoming a problem, we recommend that you contact our support team or a relevant support organisation in your jurisdiction for assistance.

Customer Support

Our support team is available 24/7 through live chat in English, as well as by e-mail at [email protected]. Our Help Centre contains answers to frequently asked questions regarding deposits, withdrawals, bonuses and account verification. Additional language support is available by e-mail depending on your region.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend that you review this page periodically. Continued use of our platform after any changes constitutes your acceptance of the revised terms. By using our services, you acknowledge that Golisimo Casino operates in accordance with the Anjouan Gaming Authority's regulatory framework and that these terms form a binding agreement between you and us.