Golisimo Responsible Gaming

Our Commitment to Safer Play

We at Golisimo want every visit to our site to be a positive one. Our team has built a platform where players can set their own boundaries, step away when needed, and reach out for support at any time. Whether you play casino games, our live dealer tables, or place bets through our sportsbook, the same principles of fair and responsible play apply across the board.

Our Golisimo platform operates under a master licence issued by the Anjouan Gaming Authority, and as part of that licence we are required to maintain clear responsible gambling policies. We take this obligation seriously, and we go beyond the minimum requirements to give our players genuine, usable tools rather than just a policy page.

Age Verification

Golisimo Casino is strictly for adults. We verify the age and identity of every player as part of our standard account checks, and we require certified proof of identity and residence before any withdrawal is processed. If we have any reason to suspect that an account belongs to someone under the legal gambling age in their jurisdiction, we will suspend that account immediately pending further verification.

Tools We Offer to Help You Stay in Control

We've built a set of account controls that let you shape your own experience with us. These tools are available directly from your account settings, and our support team can help you activate them if you're unsure how.

• Deposit Limits: Set a daily, weekly or monthly cap on how much you can deposit into your Golisimo account.
• Loss Limits: Define a maximum amount you're willing to lose over a chosen period.
• Wagering Limits: Restrict the total amount you can stake across casino games and sports betting.
• Session Time Reminders: Receive automatic alerts when you've been playing for a set period of time.
• Temporary Self-Exclusion (Time-Out): Pause your account for a short period, such as 24 hours, 7 days or 30 days.
• Self-Exclusion: Request a longer-term or permanent exclusion from Golisimo Casino and our sportsbook.
• Reality Checks: Pop-up notifications showing how long you've been logged in and playing.

Our own Golisimo structure makes these settings easy to find and adjust. Once a limit is lowered, it takes effect immediately. Increasing a limit, on the other hand, requires a cooling-off period, which gives you time to reconsider before the change applies. This is a deliberate design choice on our part, intended to prevent impulsive decisions during a difficult moment.

How to Set Your Limits

1. Log in to your Golisimo account.
2. Go to your account settings or the Responsible Gaming section.
3. Choose the type of limit you want to apply - deposit, loss, wagering or time-based.
4. Enter the amount or duration you're comfortable with.
5. Confirm your choice and save the changes.

If you need assistance at any stage, our support team is available 24/7 via live chat and can walk you through the process step by step.

Recognising the Signs of Problem Gambling

We encourage all our players to regularly check in with themselves about how gambling fits into their lives. At Golisimo, we ask you to consider the following questions honestly:

• Do you spend more time or money gambling than you originally planned?
• Have you tried to cut back on your gambling and found it difficult?
• Do you feel anxious, irritable or restless when you're not playing?
• Have you borrowed money or sold belongings to fund your gambling?
• Has gambling affected your relationships, work or studies?
• Do you gamble to escape problems or relieve feelings of helplessness, guilt or anxiety?

If you recognise any of these patterns in yourself, we strongly encourage you to use the tools described above, or to reach out to one of the independent support organisations listed further down this page. Golisimo Casino takes no pleasure in a player's loss of control, and we would always rather you play within safe limits than chase losses or play beyond your means.

Our Policy on Self-Exclusion

We at Golisimo Casino take self-exclusion requests seriously and process them promptly. Once you request self-exclusion, your account will be closed to further deposits and gameplay for the period you choose, including permanent closure if that is what you decide. During a self-exclusion period, we will not send you marketing emails, bonus offers or promotional notifications. Our Golisimo team reviews these requests manually to ensure they are applied correctly and cannot be reversed by mistake or by a moment of impulse.

Please note that any pending withdrawals or bonus balances may be affected when an account is closed, so we recommend reviewing your balance and any open requests before confirming self-exclusion. Our support staff can clarify any outstanding details before you proceed.

Inactivity and Account Closure

As outlined in our terms, accounts that remain inactive for 180 days are subject to a monthly administration fee. This policy is separate from self-exclusion but is worth mentioning here, since players taking a break for responsible gaming reasons should be aware of how inactivity is handled on their account.

Support for Family and Friends

Gambling problems don't only affect the player - they can affect partners, family members and friends too. If you are worried about someone else's gambling, we recommend speaking to one of the independent organisations listed below. Many of these services offer dedicated support lines for people affected by someone else's gambling, not just for the player themselves.

Independent Support Organisations

We at Golisimo Casino work alongside, and encourage our players to contact, independent organisations that specialise in gambling support. These include:

• GamCare - advice, support and free counselling for anyone affected by gambling harm.
• BeGambleAware - information and tools to help players gamble more safely.
• Gamblers Anonymous - peer support groups for people recovering from problem gambling.
• GameStop / Gamban - software tools that block access to gambling websites and apps.
• National and regional helplines available in your country of residence.

Our Golisimo platform does not replace professional support, and we always encourage players to seek qualified help if gambling starts to feel unmanageable. These organisations are independent of Golisimo Casino and offer confidential advice regardless of which operator you play with.

Responsible Gaming Across Our Products

Whether you're enjoying our slots, spinning the reels on jackpot titles like WonderPot and Dream Drop, sitting down at one of our live blackjack or roulette tables, or placing a bet through our sportsbook covering football, tennis, esports and more, the same responsible gaming principles apply throughout Golisimo. Our VIP programme, Golisimo bonus offers and promotions are all designed with these protections in mind, and no promotional offer at Golisimo Casino is intended to encourage play beyond what a player can comfortably afford.

We also apply strict rules around multiple accounts. Only one account per person, household, address, phone number, email and IP address is permitted at Golisimo. This isn't just a security measure - it also helps us ensure that limits and self-exclusion requests are properly respected, since a player couldn't simply open a second account to bypass restrictions they've set for themselves.